Cancellations and Returns Policy

Cancellation Policy
Orders can be cancelled within 24 hours of placement or before they are processed for shipment, whichever occurs first.
Cancellations can be requested by emailing support@october22.co with your order number or by submitting a request through our website.

 

Return Policy
Returns are accepted only in cases of size issues or quality defects. The request must be made within 7 days of delivery.

 

To initiate a return, please visit our Return page and provide your order number along with your registered email address or mobile number. You will be required to submit clear proof of the issue as part of the return request.

 

Once your return is approved, we will arrange a reverse pick-up. Products must be returned in their original packaging, including the box and tags. Refunds will be processed to the original mode of payment within 3 to 5 days of the item being picked up and verified in good condition.

 

For any claim involving a wrong item, missing item, damaged product, or tampered packaging, a single, continuous, unedited unboxing video is mandatory and is the only accepted proof for such claims. The video must begin before the package is opened, clearly showing the package being opened and all contents removed in one continuous recording without any cuts, edits, or pauses.

 

The unboxing video must be submitted along with your order number within 48 hours of delivery. Claims raised without a compliant unboxing video within this window will not be entertained. Photographs alone, or videos recorded after the package has already been opened, cannot be accepted, as they do not establish the condition or contents of the sealed parcel at the point of opening.

 

Prevention of Misuse

All orders are photographed at the packing stage, and these records are retained. Where our dispatch records confirm that the correct and undamaged item was packed and shipped, and no compliant unboxing video is provided, no return, replacement, or refund will be issued.

 

We take fraudulent and bad-faith claims seriously. We reserve the right to decline any claim, and to refuse or restrict future orders, where we identify evidence of misuse of this policy — including edited or misleading videos, false claims of non-receipt or wrong receipt, repeated unsubstantiated complaints, or any attempt to obtain an unwarranted refund, replacement, or free product. In cases of established fraud, we reserve the right to pursue appropriate legal remedies.

 

Exchange Policy
We do not currently offer exchanges. If you require a different item, you may return your original purchase and place a new order.